Refund & Cancellation Policy
Last updated July 23, 2026
Custom and made-to-order work
Because custom work is produced specifically for you, approved custom or made-to-order items are not returnable for preference changes. Deposits become nonrefundable once design work, material purchasing, cutting, fabrication, or finishing has begun.
Cancellations
Contact us as soon as possible to request a cancellation. If work has not begun and materials have not been purchased, amounts paid may be refunded. If costs have already been incurred, any refund will be reduced by completed work, purchased materials, processing fees, and other nonrecoverable costs.
Ready-to-ship items
Unused, non-custom items may be eligible for return if you contact us within 14 days of delivery. Items must be returned in original condition. Original shipping charges and return shipping are not refundable unless the item arrived damaged or was sent in error.
Damage, defects, or errors
Inspect your order promptly. Contact us within 7 days of delivery or pickup with photos and a description of the problem. If an item is damaged, defective, or materially different from the approved order, we will work with you on repair, replacement, or an appropriate refund.
How to request help
Email parker.baines@b22metalworks.com or call/text (209) 663-2959 with your name, order or quote information, and photos when applicable.